Cancellation & Refund Policy

This policy explains how cancellation and refunds work for Launch Social Engine ("LSE") subscriptions unless a separate written agreement states otherwise.

Monthly subscriptions

Monthly subscriptions renew automatically each month until canceled. You may cancel at any time. Unless otherwise required by law, cancellation takes effect at the end of the current paid billing period and you may continue using the paid plan through that date.

Annual subscriptions

Annual subscriptions renew automatically each year until canceled. You may cancel before the next renewal date to prevent the next annual charge. Unless otherwise required by law or agreed in writing, cancellation does not shorten the current prepaid annual term.

Refunds

Subscription fees are generally non-refundable once a billing period has started. We may consider refunds or credits in limited circumstances, such as duplicate charges, confirmed billing errors, or where required by applicable law.

Plan changes

If you upgrade or downgrade a plan, billing adjustments may be handled through our payment processor and may take effect immediately or on the next billing date depending on the change. Any applicable amount will be shown during the billing flow where available.

Failed payments

If a payment fails, we may retry the payment, request an updated payment method, restrict paid features, or suspend the subscription until the balance is resolved.

Enterprise agreements

Enterprise or custom plans may have different cancellation, renewal, payment, or refund terms stated in an order form or other written agreement. Those written terms control if they conflict with this policy.

How to cancel

Where self-service billing controls are available, workspace administrators may cancel through the billing portal. You can also contact us for billing assistance.

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